Muskoka Algonquin Healthcare (MAHC) was recognized with the Patient Advocacy Award from SeamlessMD for its commitment to patient-centred surgical care and innovation.
The award was presented during the SeamlessMD Conference held in Toronto in May.
“As healthcare continues to evolve, supporting patients beyond the walls of the hospital is increasingly important,” said MAHC President and CEO, Cheryl Harrison. “This recognition reflects MAHC’s commitment to improving the patient experience through innovation, education, and compassionate care.”
The award honours the health system with the highest patient adoption of digital care journeys through the SeamlessMD platform, a digital patient engagement and remote patient monitoring system.
Officials said the platform was introduced locally three years ago to improve preoperative education and support patients throughout their surgical journey. Since then, it has strengthened communication, patient engagement, and continuity of care across the organization.
Hospital staff said the digital system delivers essential information, reminders, and resources throughout the surgical process to ensure patients feel fully prepared.
Shannon Hubbard, surgical transition nurse with MAHC, who officials said has played a key role in the program’s success, accepted the award on behalf of the organization.
Officials said she supports patients through enrollment, guides them through the preoperative process, and monitors recovery progress following surgery, helping identify and address concerns early.
