Residents without internet, phone and TV may have to wait a bit longer for service to return.
According to Lakeland Networks a construction crew cut through a fibre optic internet feed line on Tuesday, which has now left an unknown number of residents in the area without service. According to Lakeland officials, crews were working all night to repair the line. A temporary feed has been set up for Lakeland customers while the repairs are being done. Officials believe service should be restored by about 6pm.
Around noon, Cogeco reported on its Twitter feed that it did not have an ETA on when services would be restored for affected customers.
Below is a response to the MyMuskokaNow Newsroom from Lakeland Networks regarding the outage:
“On Tuesday October 10th at approximately 2:30pm a contractor, while excavating, inadvertently damaged a main fibre optic trunk line. This cable is used by many major internet and tv providers, including Lakeland, and the damage caused service outages. Our technicians were dispatched immediately to assess the situation and assist in repairs to bring our customers back online. Our dedicated staff worked through the night and will be on-site until all services have returned to normal, which we estimate to be by 6pm today. At approximately 6:30pm last night, we were able to reroute most customers and continue to offer our services, at reduced speeds.
We understand the importance of reliable internet and do not take these matters lightly. We apologize for any inconvenience this disruption may have caused to our customers in the Huntsville area.“